This Week in Zendesk


Every Friday afternoon the Alcorn McBride engineers and support team gather to discuss the week’s support tickets, which are tracked in Zendesk. Hence the meeting is called TWIZ. Since it’s late on a Friday, the meeting doesn’t run on any particular agenda, and lasts until the support tickets or beer runs out, whichever comes first. This week, responding to a suggestion from Hunter, Loren provided everyone with official Alcorn McBride lab coats to lend a clinical analysis to the proceedings.